Shipping policy
1. Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Please note, that we do NOT stock our products and are "configured to order" the time for orders to be processed does NOT include manufacturing and assembly time. If we experience a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the shipping method selected and the destination. Standard Ground shipping usually takes 3-5 business days, while expedited shipping options are available for a faster delivery. If expedited shipping is chosen, it does NOT mean the order processing will be expedited. For any "rush" orders please contact our sales team (716) 775-6700 or orders@ssbc-usa.com.
3. Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped, containing a tracking number.
4. Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package is lost, please contact the carrier with your tracking information.
5. Returns & Exchanges: If you are not satisfied with your purchase, please refer to our Refund Policy (https://ssbc-usa.com/policies/refund-policy) for instructions on how to return or exchange your items.
6. Contact Us: For any questions or concerns regarding your order, please contact our customer service team at (716) 775-6700 or customerservice@ssbc-usa.com.
